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Frequently Asked Questions

Frequently Asked Questions

TECHTEZ MAP FAQ

Overview

What MAP services will TECHTEZ be offering? +

TECHTEZ will offer CPs the choice of either the:

Technical MAP Solution - TECHTEZ hosts the solution on AWS and provides Tier 1/2/3 support. CP will onboard and pay prices directly with TOTSCo and contract separately for services with iconectiv.

Full Management MAP Solution - TECHTEZ hosts the solution on AWS, provides Tier 1/2/3 support and is responsible for onboarding the CP with TOTSCo and will pay all prices. CP will contract with TNS only.

TECHTEZ will not offer the Insourced MAP solution.

What services are affected and covered by the TOTSCo Hub? +

The One Touch Switch process covers residential NBICS (Number Based Interpersonal Communications Service), aka voice and IAS (Internet Access Service), aka broadband.

Product Features

How do CPs communicate to the TOTSCo Hub via the Technical and Full Management Solutions? +

The TNS solution gives CPs the option of both an API and a web-based GUI to manage switching with the TOTSCo Hub.

Where does the software reside if a CP selects the Technical or Full Management Solution? +

The software is hosted on AWS in the UK with geographically redundant architecture.

What security features does the TECHTEZ solution include? +

Security is at the heart of every TECHTEZ communications gateway solution. The MAP solutions are:

  • TOTSCo and Ofcom compliant
  • ISO27001 compliant
  • General Data Protection Regulation (GDPR) compliant
  • Supported with a Data Protection Policy
  • Supported with Disaster Recovery / Business Continuity Plan
  • Encrypted GUI / Portal access
  • Role Based Access Control (RBAC)
What other functionality is included with the TECHTEZ MAP? +

All TECHTEZ MAP solutions include support for:

  • All switching messages
  • Alerts and notifications
  • Error handling
  • Worklist dashboard
  • Search and filter capabilities
  • Reporting functionality
  • Timer and expiration date tracking

Technical Aspects

How do I communicate with the TECHTEZ MAP? +

Each of the TECHTEZ MAP solutions are accessible via both an API and a web-based GUI.

Is TECHTEZ compliant with TOTSCo requirements? +

Yes, TECHTEZ offers 100% compliance with TOTSCo and Ofcom requirements and will be fully tested and certified upon launch date.

What support and assurance does a CP have that their transactions are secure? +

Each TECHTEZ MAP solution is UK cloud-based and includes 24x7 support backed up with a Disaster Recovery / Business Continuity Plan and a Data Protection Policy.

Will it be necessary for a CP to access both the TECHTEZ MAP and the TOTSCo Hub? +

CPs using Technical or Full Management solution do not need an independent connection to the TOTSCo Hub since TECHTEZ is hosting the solution for them.

I’m ready to sign up for one of the Managed Access Provider services, what’s my next step? +

Interested CPs can contact TECHTEZ for onboarding and service details.