Client:
A Leading telecom provider, needed a robust and future-ready system to enable seamless transitions between broadband and landline service providers without disrupting customers or operations.
This was a greenfield initiative: no legacy to refactor, but also no system to build upon. Speed, security, and scalability were non-negotiable.
That’s where TechTez stepped in.
The Challenge :
In the dynamic telecom landscape, portability and provider-switching workflows are often slowed by rigid systems and manual handovers.
- A self-healing, resilient backend
- Secure and frictionless data workflows
- Modular components for future adaptability
- A reliable AWS-native foundation
Our Strategy:
We architected and delivered an end-to-end cloud-native solution using AWS services, modern DevOps, and microservices principles. The system now handles:
- Service Switching at Scale : Across regions and providers
- Seamless API Integration : With DNS routing, email, and SMS workflows
- Event-Driven Processing : Leveraging Fargate and Lambda
- Workflow Orchestration : Using Camunda BPM for business logic
Tech Stack:
- Built for Scale & Resilience : Using Amazon ECS + Fargate across 3 availability zones, we ensured zero-downtime deployments with auto-scaling built in.
- Secure by Design: AWS Shield, WAF, and parameter store manage access, policies, and secrets across services.
- Intelligent Workflow Management: Camunda BPM powers decision logic and stateful transitions for each switching request.
- Smart Data Layer: The system leverages DynamoDB for performance and Aurora Serverless for critical persistence ensuring both speed and durability.
- Async Processing at Its Best: Apache Artemis + EFS enable durable queue management and high-throughput message delivery between distributed components.
- Communication Made Seamless: AWS SES/SNS allow for real-time status alerts and automated transactional messaging to users and administrators.
Impact & Results:
- Delivered a fully containerized platform using AWS CDK
- Reduced switching request latency by over 60%
- Achieved near zero downtime during peak test simulation
We didn’t just build for specs we built for intent.
With TechTez, every architecture is modular, every decision data-backed, and every sprint driven by impact, not just output.
